Museum & Tour Accessibility
The AELTC endeavours to provide a high standard of accessible facilities for visitors with a disability, including those using a wheelchair.
For assistance in planning your visit, please contact us at museum@aeltc.com or on +44 (0) 208 879 5600 .
Getting here
We are located in south London and accessible by public transport. You can find information about getting here on our website , and about transport accessibility from Transport for London .
Provision is made for Blue Badge holders on a first-come, first-served basis. For further information, please email museum@aeltc.com or call +44 (0) 208 879 5600.
Getting into the Museum
The entrance to the Museum via Gate 4 has step-free access.
Automatic doors give access to the Museum and shop where displays are within reach of all visitors, and a low-level counter provides a service point for wheelchair users.
Carers are admitted free of charge but still require a ticket.
Visual access
Certified assistance dogs that are trained by members of Assistance Dogs (UK) are welcome in our Museum and on the Wimbledon Tour. The Orchard, at the top of The Hill, and The Pergola have dedicated spending areas to use during your visit.
If you are planning on bringing a certified assistance dog on your visit, please get in touch with us in advance by emailing museum@aeltc.com so that we can make the necessary arrangements to ensure your day runs as smoothly as possible.
Free audio guides are available in English, French, Spanish, German, Italian and BSL.
Auditory access
An induction loop is located at the Ticket Desk and in the Wingfield Café.
Portable T loops for the audio guides are available from the Ticket Desk.
We operate BSL tours at scheduled dates throughout the year. A British Sign Language interpreter will work with our qualified guides to provide a detailed history and fact-filled tour of the Grounds. Please contact us directly for these dates at museum@aeltc.com.
Wheelchair and physical access
The Museum and Museum shop have step-free access. We have made arrangements by providing level access routes throughout the Tour, with accessible facilities. However, please be aware that the tour duration is 90 minutes and while the route offers level access, it is granulated due to the hilly terrain of the Grounds.
Although the AELTC does not provide health care assistance or personal assistance, we encourage you to consider bringing a companion to offer the necessary support. A carer ticket is available for free to your companion. If you arrive at the Grounds without the required support, the AELTC is happy to rebook you for a day when you have arranged assistance or, if necessary, provide a refund. Please feel free to contact us if you have any questions or would like to discuss your visit to our Grounds.
Entry to the Museum is via stairs or lift to the floor below.
Seating is provided at various points around the Museum, and the displays are positioned for use by wheelchair users.
Accessible toilets are provided in the Museum shop.
In the event of an emergency evacuation, wheelchair refuges are provided with communication, and staff are trained to effect evacuation by means of evacuation chairs.
For further accessibility information, please find our detailed access guide on AccessAble here.
Sensory access
We have created two visual stories to help familiarise you with our Museum and Tour.
Please view our visual story for the Museum.
Please view our visual story for the Tour.
Some areas can be busy and loud, especially the Museum. Ask staff if you need help finding a quieter space.
To help make our building more comfortable, you can borrow ear defenders. Please ask a member of staff in the Museum.
Tours of the Grounds
The Tour of the Grounds takes about 90 minutes. The route includes many steps which some might find challenging. We have made arrangements by providing level access routes throughout the Tour, with accessible facilities. However, please be aware that the tour duration is 90 minutes and while the route offers level access, it is granulated due to the hilly terrain of the Grounds.
Facilities
All toilets, including accessible toilets and baby changing facilities, are accessible via a lift.
Baby changing facilities are located in the Museum and Wingfield Café.
The Wingfield Café is separate from the Museum Building and is generally reached by external steps. Alternative lift access is provided for wheelchairs, buggies and for those who find steps difficult.
An accessible toilet is provided within the café.
Our visitors are welcome to breastfeed anywhere on site.